Frequently Asked Questions

Last Updated: September 27, 2026

Welcome to Kim's Style. We want to make your shopping experience simple, transparent, and convenient. Below you will find answers to frequently asked questions about our products, orders, payments, shipping, returns, refunds, and customer support.

General Questions

1. What is Kim's Style?

Kim's Style is an online store offering fashion products for customers in the United States. We aim to provide a convenient shopping experience with clear product information, secure payment options, and reliable shipping services.

2. Where is Kim's Style located?

Our business address is:

9721 Joseph Campau Ave, Hamtramck, MI 48212, United States

3. Where does Kim's Style ship?

We currently provide standard online shipping services within the United States.

At this time, we do not offer standard international shipping.

4. What are your business hours?

Our business hours are:

• Monday – Saturday: 11:00 AM – 5:30 PM
• Sunday: Closed

Time Zone: (GMT-05:00)  (Monday to Saturday)  Eastern Standard Time (New York)

5. How quickly do you respond to customer inquiries?

We aim to respond to customer inquiries within 24 hours.

Product Questions

6. How can I find product information?

Product details are provided on the individual product page. Depending on the product, information may include materials, features, available options, product measurements, and other relevant details.

We recommend reviewing the complete product description before placing an order.

7. Are product colors displayed accurately?

We make reasonable efforts to display product images and colors accurately. However, the appearance of colors may vary slightly depending on your device, screen settings, lighting, and photography conditions.

8. How do I choose the correct size?

Please review the size information provided on the applicable product page before placing your order.

9. Are all products shown on the website in stock?

Product availability may change based on inventory.

If a product is available for purchase on our website, it may generally be ordered through the available checkout process. If an item becomes unavailable, we may update its availability accordingly.

10. Can product availability change after I place an order?

In uncommon situations, inventory availability may change before an order is fully processed. If we are unable to fulfill an item that you have purchased, we will contact you regarding the available options.

Ordering Questions

11. How do I place an order?

To place an order:

1. Select the product you would like to purchase.
2. Choose any available options, such as size or quantity.
3. Add the product to your shopping cart.
4. Review your cart.
5. Proceed to checkout.
6. Enter your shipping and payment information.
7. Review your order details.
8. Complete the purchase.

You should receive an order confirmation after your order has been successfully placed.

12. Can I order without creating an account?

If guest checkout is available on our website, you may place an order without creating an account.

The checkout options available to you will be displayed during the purchasing process.

13. How do I know if my order was successfully placed?

After your payment is successfully completed, you should receive an order confirmation through the contact information provided during checkout.

If you do not receive an expected confirmation, please contact us with the information you have available.

14. Can I change my order after placing it?

Please contact us as soon as possible if you need to change an order.

We will make reasonable efforts to assist before the order is processed or shipped. However, we cannot guarantee that changes will be possible once processing or shipment has begun.

15. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are handled based on the order's processing and shipping status. Once an order has been processed or shipped, cancellation may no longer be possible.

16. What happens if an item becomes unavailable after I order it?

If an ordered item becomes unavailable and we cannot fulfill it, we will contact you regarding the situation and the available resolution.

Payment Questions

17. What payment methods do you accept?

Kim's Style currently accepts the following major payment methods:

• Visa
• Mastercard
• American Express
• Discover

Available payment methods will be displayed during checkout.

18. Is payment required before my order is processed?

Yes. Payment must be successfully authorized and confirmed before an order can generally be processed and shipped.

19. What happens if my payment is declined?

If your payment is declined, please check that your payment information has been entered correctly.

You may also contact your bank or card issuer for assistance or try another available payment method.

20. Is my payment information secure?

Payment information is processed through secure payment processing systems. We take reasonable measures to protect transaction information and do not intentionally store complete credit or debit card numbers on our website.

21. What currency are prices displayed in?

Product prices are generally displayed in U.S. Dollars (USD) unless otherwise stated.

The applicable order total will be displayed during checkout before you complete your purchase.

Shipping Questions

22. What is your processing time?

Orders are generally processed within 1–2 business days, Monday through Saturday, after the order has been successfully placed and payment has been confirmed.

Processing time does not include carrier transit time.

23. What is your order cutoff time?

Our daily order cutoff time is:

5:00 PM (GMT-05:00) (Monday to Saturday)  Eastern Standard Time

Orders received after 5:00 PM may begin processing on the following business day.

24. How long does shipping take?

Standard transit time is generally 3–5 business days, Monday through Saturday, after the order has been processed and shipped.

Delivery estimates are not guaranteed and may vary due to circumstances outside our reasonable control.

25. How much does shipping cost?

Standard Shipping: Free

There is currently no standard shipping charge for qualifying orders shipped within our United States service area.

If a special shipping charge applies to a particular product or order, it will be clearly displayed before you complete your purchase.

26. Which shipping carriers do you use?

Depending on the destination, package size, service availability, and fulfillment requirements, orders may be shipped using established carriers, including:

• USPS
• UPS
• FedEx
• DHL

The carrier selected may vary by order.

27. Will I receive a tracking number?

When tracking information is available, it will be provided through the contact information associated with your order after the order has been shipped.

28. How long does tracking take to update?

Tracking information may take up to 48 hours to become active after the package has been handed to the carrier.

29. Why has my tracking information not updated?

A carrier may require some time to scan and update a package after it has been handed over.

Please allow up to 48 hours for tracking information to become active or update. If the tracking information remains unchanged for an extended period, you may contact us for assistance.

30. Can I choose my shipping carrier?

The shipping carrier may vary based on destination, package requirements, service availability, and fulfillment considerations. Customers generally cannot select a specific carrier unless an applicable shipping option is specifically offered at checkout.

31. Do you offer international shipping?

No. Our standard online shipping service is currently available within the United States only.

32. Can weather affect my delivery?

Yes. Severe weather and other events can affect transportation and carrier delivery schedules.

Delivery estimates may be affected by weather, holidays, carrier interruptions, high shipping volumes, and other circumstances outside our control.

33. What if my delivery is delayed?

First, check the tracking information provided by the carrier.

If the package appears to be significantly delayed, you may contact Kim's Style with your order and tracking information so we can assist.

Shipping Address Questions

34. What happens if I enter the wrong shipping address?

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error, contact us as soon as possible before your order ships.

We will make reasonable efforts to assist with address corrections, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

35. Can I change my shipping address after my order ships?

We cannot guarantee that a shipping address can be changed after an order has been shipped.

Please contact us as soon as possible if you discover an address problem.

36. What if my package is returned because of an incorrect address?

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, please contact us to discuss the available options.

Additional shipping charges may apply where permitted and applicable.

Delivery Questions

37. What if my tracking says "Delivered" but I cannot find my package?

If your tracking information shows that the package was delivered but you cannot locate it, we recommend checking:

• Your front door or usual delivery location
• Mailbox or parcel locker
• Household members
• Neighbors
• Building management or reception, if applicable
• The carrier's delivery details

If you still cannot locate the package, please contact us and provide your order and tracking information.

38. What if my package arrives damaged?

If your package arrives damaged, please contact us as soon as possible.

We may request:

• Order number
• Description of the damage
• Photos of the package
• Photos of the damaged product
• Other relevant information

We will review the situation and determine the appropriate next steps.

39. What if I receive the wrong product?

If you receive an item that is different from what you ordered, contact us as soon as possible.

Please provide your order number and photographs or other relevant information when requested so we can review the issue.

Return Questions

40. What is your return period?

Eligible products may be returned within 30 days from the date of delivery.

41. Do I need approval before returning an item?

Yes.

Return approval is required before sending any product back.

Please contact Kim's Style before shipping your return so that we can review your request and provide the applicable return instructions.

42. Is there a restocking fee?

No.

Kim's Style does not charge a restocking fee for eligible returns.

43. What condition must an item be in to qualify for a return?

Returned products should generally be:

• New and unused
• In their original condition
• Free from stains, odors, makeup, or signs of wear
• Free from damage or alteration
• Returned with original tags and packaging when applicable

Products that do not meet the applicable return requirements may not qualify for a refund.

44. Who pays for return shipping?

The customer is generally responsible for return shipping costs.

If an item is defective, damaged, incorrect, or otherwise subject to a different resolution under applicable law or an agreement with Kim's Style, different arrangements may apply.

45. How do I request a return?

Contact us before sending the product back.

Please provide:

• Order number
• Product name
• Reason for the return
• Photos or other information when requested

Once the request has been reviewed and approved, we will provide the applicable return instructions.

46. Where should I send my return?

Return instructions, including the applicable return address, will be provided after your return request has been approved.

47. Can I return an item after 30 days?

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

48. Are all products eligible for return?

Certain products may be excluded from returns because of hygiene, safety, customization, or other applicable restrictions.

Any product-specific return restrictions will be stated on the applicable product page or at checkout.

Refund Questions

49. How are refunds issued?

Approved refunds are issued to the original payment method used for the purchase.

50. How long does a refund take?

Approved refunds are generally processed within 10 business days after the return has been approved.

After we process the refund, your bank, card issuer, or payment provider may require additional time to make the funds available.

51. Will I receive a refund for shipping charges?

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, a defective or damaged product, or another circumstance where reimbursement is required by applicable law.

52. What if my refund has not appeared in my account?

If we have confirmed that your refund has been processed, please allow additional time for your bank, card issuer, or payment provider to post the refund.

If the refund remains unavailable after the applicable processing period, please contact us for assistance.

53. Can I receive a refund without returning the product?

Generally, eligible products must be returned and approved before a refund is issued.

Exceptions may apply where a different resolution is appropriate for a defective, damaged, incorrect, or otherwise qualifying item.

Defective, Damaged, or Incorrect Products

54. What should I do if my product is defective?

Contact us as soon as possible with your order number and details about the issue.

We may request photographs or other information to help us review the situation.

55. What should I do if I receive an incorrect product?

Please contact us as soon as possible and provide your order number and relevant product information.

We will review the issue and determine the appropriate resolution.

56. Do I have to pay return shipping for a defective or incorrect item?

Return shipping arrangements may differ for defective, damaged, or incorrect products.

Please contact us before returning the item so we can provide the appropriate instructions.

Order Cancellation Questions

57. Can I cancel an order after payment?

Please contact us as soon as possible if you want to cancel an order.

We will make reasonable efforts to assist if the order has not yet been processed or shipped.

58. Can I cancel an order after it has shipped?

Once an order has been shipped, cancellation may no longer be possible. In that situation, the applicable return policy may apply after delivery.

59. What if I accidentally place an order twice?

Contact us as soon as possible with the relevant order information.

If the duplicate order has not yet been processed or shipped, we will make reasonable efforts to assist with cancellation.

Customer Support

60. How can I contact Kim's Style?

You can contact us using the following information:

Store Name: Kim's Style

Address:
9721 Joseph Campau Ave
Hamtramck, MI 48212
United States

Phone: +1 313-873-5053
Email: info@kimsstyle.shop

61. What are your customer service hours?

Monday – Saturday: 11:00 AM – 5:30 PM
Sunday: Closed

Time Zone: Eastern Time (ET), America/Detroit

62. How quickly will you respond?

We aim to respond to customer inquiries within 24 hours during normal business operations.

63. What information should I include when contacting customer support?

For order-related questions, including the following information can help us assist you more efficiently:

• Order number
• Name used for the order
• Email address associated with the order
• Product name
• Description of the issue
• Photos or other relevant information, when applicable

64. Where can I find your policies?

Our website provides information about our payment, shipping, returns, and refunds. Customers should review the applicable policy before placing an order.

65. Can policies change?

Yes. Kim's Style may update its policies when necessary to reflect changes to our business practices, services, or applicable requirements.

The latest version of each policy will be published on the applicable page with its updated date.

Quick Policy Summary